Who we are

The Website Mentor Ltd is operated by Vicky Etherington. Our registered address is 128 City Road, London EC1V 2NX. References to “we,” “us,” and “our” refer to The Website Mentor.

The law that applies

This policy is governed by the laws of England and Wales. If you are based in the European Union, your statutory rights under EU consumer law also apply and are not affected by this policy.

Digital products, online courses and programmes

Because our digital products and online courses grant immediate access to content upon purchase, we do not offer refunds once access has been provided, except where required by law.

If you are a consumer based in the European Union, you have a statutory right to withdraw from your purchase within 14 days of the date of purchase. However, if you consent at checkout to immediate access to digital content and acknowledge that you are waiving your right of withdrawal, that right is lost from the moment access is granted. This consent is collected via a checkbox at checkout.

If you are a consumer based in the United Kingdom, your rights under the Consumer Contracts Regulations 2013 apply. Where you have expressly requested immediate access to digital content and acknowledged the loss of your cancellation right, your cancellation right is extinguished once performance has begun.

If you believe you have been charged in error or that a product was materially not as described, please contact us and we will review your case.

Memberships and subscriptions

Memberships and subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial periods already paid.

If you are an EU consumer and you cancel within 14 days of your initial purchase before accessing any membership content, you are entitled to a full refund. If you have accessed content, the waiver consent collected at checkout applies.

1:1 consulting and mentoring and done-for-you services

For bespoke 1:1 packages and done-for-you services, the terms of your individual contract or proposal apply. Where no separate contract exists, the following applies.

You may cancel a service booking up to 48 hours before the scheduled start date for a full refund. Cancellations within 48 hours of a scheduled session are non-refundable.

If you are an EU consumer and you cancel within 14 days of purchasing a service package before any work or sessions have commenced, you are entitled to a full refund. Once you have expressly requested that work begins and acknowledged that doing so affects your right of withdrawal, refunds for completed work will not be issued. Refunds for any remaining unfulfilled portion of the package will be considered on a case-by-case basis.

Website audits and one-off deliverables

Where a deliverable has been completed and sent to you, no refund will be issued. If you are dissatisfied with the output, please contact us within 7 days and we will discuss an appropriate resolution.

How to request a refund or exercise your right of withdrawal

To request a refund or exercise your right of withdrawal, please contact us at hello@thewebsitementor.com. EU consumers may also use the withdrawal function in their customer account portal.

We will respond within 5 business days. Approved refunds will be processed within 14 days of approval, via the original payment method.

Faulty or misdescribed products

If a product is materially different from how it was described, or is faulty, please contact us. We will offer a remedy in line with your statutory rights under the Consumer Rights Act 2015 (UK) or applicable EU consumer law.

Contact

hello@thewebsitementor.com